Privacy Policy

Last updated: February 10, 2026

1. Introduction

This Privacy Policy explains how Remove Watermark ("the Service"), operated by Namaste Tools, collects, uses, and protects your personal information. By using the Service, you consent to the data practices described in this policy.

2. Data We Collect

We collect the following types of information when you use the Service:

  • Account information: email address, name, and profile details when you create an account
  • Uploaded files: images, videos, and PDFs you upload for watermark removal processing
  • Usage data: pages visited, features used, processing history, and credit consumption
  • Device and browser information: IP address, browser type, operating system, and device identifiers
  • Cookies: session cookies and analytics cookies as described in Section 6

3. How We Use Your Data

We use the information we collect for the following purposes:

  • Providing and operating the watermark removal service
  • Processing your uploaded files and delivering results
  • Managing your account, credits, and subscription
  • Improving our AI models and service quality
  • Sending transactional emails (account verification, password resets, payment receipts)
  • Analyzing usage patterns to improve the user experience
  • Preventing fraud, abuse, and violations of our Terms of Service

4. Data Retention and Deletion

Uploaded files are temporarily stored for processing and are automatically deleted within 24 hours of processing completion. Processed results are available for download for up to 7 days, after which they are permanently deleted. Account information is retained for the duration of your account. You may request deletion of your account and associated data at any time by contacting us.

5. Third-Party Services

We use the following third-party services to operate and improve the Service:

  • Namaste Tools backend: processes uploaded files using AI models for watermark removal
  • Payment processors: handle subscription payments and billing securely
  • Analytics providers: help us understand usage patterns and improve the Service
  • Cloud hosting: stores and delivers the Service infrastructure

6. Cookie Policy

We use essential cookies and similar storage to provide the Service, and we use optional analytics cookies only after you give consent through the cookie banner. You can accept analytics, reject analytics, or review cookie categories before choosing. You can withdraw or reset your cookie choice at any time from this section.

  • Essential cookies: required for security, authentication, language preferences, account selection, and core file-processing features. These are always on because the Service cannot function securely without them.
  • Analytics cookies: optional product-usage measurement that helps us improve Remove Watermark. These are disabled unless you select Accept analytics in the cookie banner.
  • Consent record: your analytics choice is stored locally in your browser as cookie_consent_status so we can remember whether you accepted or rejected analytics cookies.
  • Managing preferences: use the cookie banner choices or the reset button in this Cookie Policy section to clear your saved choice and show the banner again.

7. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate personal data
  • Right to erasure: request deletion of your personal data
  • Right to data portability: receive your data in a structured, machine-readable format
  • Right to object: object to processing of your personal data for certain purposes
  • Right to opt out of sale: California residents may opt out of the sale of personal information (we do not sell personal data)

8. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS/TLS), secure server infrastructure, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service or sending you an email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your data is handled, please contact us at [email protected].